Our History
Pro-Form Physio & Fitness Ltd was founded in 2015, at this time operating as primarily a domiciliary physiotherapy business. Our services included offering musculoskeletal assessment and treatments and general rehabilitation including neurological rehabilitation in the community. This proved to be a success and we were able to open our first clinic in May 2019. By 2020 we opened our clinic in Bexleyheath, Kent which is now our primary base. Since operating in Bexleyheath; Pro-Form Physio & Fitness has gone from strength to strength. We are now able to offer a wider range of physiotherapy treatments as well as health, wellness & fitness related services. We pride ourselves on providing excellent care, accurate diagnosis and professional services. All our therapists have professional registration, extensive experience and knowledge to provide the best care possible to our clients.
Why choose Proform Physio & Fitness
Pro-Form Physio & Fitness is a client focused business, our aim is to provide an effective and efficient services designed to be tailored to the individual needs of our clients. We focus on comprehensive assessment techniques that enable us to provide accurate diagnosis, education and advice.We utilise a range of treatment techniques that have been proven by evidence-based research. Our clinicians have extensive experience and continue to develop professionally through regular CPD training and case studies.All our assessments include advice and education, progressive exercise programmes and manual treatment where appropriate. We aim to provide a service that will identify the root cause of our clients’ symptoms, enabling us to assist with long term relief. We empower our clients to improve their overall health, fitness and lifestyle that prevents future issues.
We work with industry leading experts to provide a more robust service. This enables us to provide onward referrals and direct clients through their treatment pathway.
Our reputation is built on good outcomes and satisfaction with our service. We go to great lengths to provide a service you would be happy to recommend to your friends and family whilst returning to us with any of your future concerns.
Our mission is to continue to provide high quality care whilst expanding our services, locations and clinical network. This will enable us to provide more advanced treatment options, improved clinic locations and better access to the right professionals for you.
Other benefits:
- Same day appointments
- Evening and weekend appointments
- Multiple clinic locations
- Clean, safe, professional and friendly environment
- Excellent client outcomes and reviews
- Recognised by all major insurance companies.
FAQ's.
Where are you based? Is there parking?
We have two locations based in Bexleyheath and Albany Park, Sidcup/Bexley, Parking is available at both our clinic sites. Please visit our clinics page for more information.
What payments do you accept?
Appointments are to be paid by cash or card at the time of booking or during the appointment. Any purchased packages must be paid in advance by cash or card. Invoices and receipts will be provided as required.
What is your cancellation policy?
We ask that you provide a minimum of 48 hours’ notice for any cancellations or rescheduling of appointments. Any appointments cancelled outside of this minimum notice period will result in a charge of the full appointment cost. We may accept 24 hours notice in exceptional circumstances and these cases will be reviewed and accepted at our discretion.
What is your complaints policy?
If for any reason you’re unhappy with the service you’ve received, please do not hesitate to email us on info@proformphysiofitness.co.uk and we will get back to you within 5 working days. We take all complaints very seriously and use any feedback to improve our service for all clients. For more information please see our terms and conditions.
Can I use private medical insurance and how can I claim?
Yes, we are recognised by most of the major private medical insurers (please ask us for a full list or see our homepage/FAQ’s for further information).
We’re also able to bill most insurance providers directly but in order for us to do so we simply need the name of the policy holder, your membership or policy number and authorisation/claim number.
Please also look to obtain full details of any excess or treatment limitations prior to commencing treatment.
Although we’re able to bill most insurance companies directly; the contract for payment is held with the individual client. In the event that an insurance company refuses to pay; the client will be asked to settle the payments in full. see our insurance information form for more details.
How much does it cost?
Our prices vary depending on the service you’re selecting, please see our prices & packages page or email info@proformphysiofitness.co.uk for further information.
Clinical FAQ’s.
What is involved in a physiotherapy assessment?
During your initial physiotherapy appointment you will first be asked to complete a registration document and consent form. If you’re attending from an insurance referral we ask that you bring photo I.D with you to your appointment.
The physiotherapist will then complete a subjective assessment which involves a question and answer session to obtain the history of your symptoms and any medical information we may require.
Following this a physical examination of the injured area is undertaken to enable an accurate diagnosis to be made.
After this your physiotherapist will explain in full your diagnosis and suggested treatment plan. there may also be time to complete a short 10-15 minute treatment depending on the complexity of the assessment required.
What should I wear?
Please ensure you wear appropriate clothing i.e. vest/shorts depending on the area being assessed as your therapist will need to see the area in order to accurately diagnose your problem.
If you forget to wear appropriate clothing do not worry, instead the therapist may ask you to remove or lift up any items of clothing hindering the view of the injured area.
Any clients wishing to bring a chaperone are more than welcome. Please call us prior to your appointment if you would like further clarification on the above.
How long will it take for my symptoms to recover?
Everyone is different and therefore may respond differently to treatment, majority of cases would expect to see some alleviation of symptoms after the first session.
However depending on the length of time symptoms have been present and severity of symptoms it may take a few sessions to notice a substantial difference in pain levels.
We do advise it is likely pain will increase slightly before improving following treatment due to the temporary inflammatory effects. This is nothing to worry about and we will always request feedback from your treatment at your next appointment to ensure you are on track for recovery.
Wellness FAQ’s.
How often should I receive a massage?
The recommended frequency will vary depending on many clinical factors as well as personal preference. We recommend weekly sessions for those requiring active treatment i.e. for stress relief, post sport/exercise or any conditions/injuries causing persistent pain. For maintenance massage we recommend a session every 3-4 weeks.
What do I need to wear to my massage appointment?
We recommend wearing loose comfortable clothing to your massage session. We will provide a sheet or towel over the body parts we don’t require access to during your massage appointment. You can also change into shorts or a vest if this is preferable for you.